Shipping & Returns
Processing Time: Our goal at Vivroux Sports is to process all orders within 48 hours of receipt. Orders are processed during our regular business hours of Monday through Friday, 10:00 AM to 6:00 PM CST. We always attempt to ship your order within 1-3 business days.
Standard Shipping: We currently ship via UPS. The shipping costs reflect current UPS rates and are calculated based upon the weight of the item(s) purchased and the shipping method chosen at checkout. The shipping method options are: UPS Ground, UPS 2nd Day Air or UPS Next Day Air.
Internet Orders: Most internet orders leave our store within 1-3 business day provided the items are in stock and there are no problems with the payment verification or the shipping address. With standard shipping you will usually receive your order within 1-5 business days of leaving our store. Hawaii, Alaska, and Puerto Rico addresses will generally take approximately 7-10 business days. Please note Saturday and Sundays are not considered business days.
P.O. Boxes and APO/FPO: We are sorry but we do not ship to P.O. boxes and APO/FPO addresses at this time. An option for you is to have your order shipped to a friend or relative who can then forward your package on to you.
International Shipping: We are sorry, but we do not offer international shipping at this time. An option for you is to have your order shipped to a friend or relative within the United States, who can then forward your package on to you.
Customer Service: If you have any questions or concerns please contact out customer service department at 210-829-4197 or by email at firstname.lastname@example.org
Easy Returns & Exchanges
Vivroux Sports Inc. strives to provide the best service and customer satisfaction to every one of our valued customers. In the event that a return is necessary, we will accept and refund purchases under the following conditions:
- Item was not sold through an Online Team Store
- All items must be returned within 15 days of purchase.
- All items must be accompanied by the original sales receipt.
- All items must be unopened and in the original packing.
- Returns of opened or used products will be accepted in the event of a product defect provided it is within 15 days of purchase.
All returns being mailed in must first obtain a Returned Merchandise Authorization (RMA) number by calling 210-829-4197.
Any items being shipped back to us should be addressed to the store location
6446 N. New Braunfels
San Antonio, TX 78209
There is no restocking fee; however the customer is responsible for any costs incurred when shipping the returned item back to Vivroux Sports.
Footwear may be returned as long as it has not been worn outside.
All unused, new bats in their original “shrink wrapped” packaging may be returned to Vivroux Sports within 15 days of purchase. All defective or damaged aluminum/composite bats must be returned to the manufacturer.
Returns meeting all of the required criteria will be offered an exchange or refund to the original method of payment. However, cash returns will receive store credit.