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Return Policy

Vivroux Sports Inc. strives to provide the best service and customer satisfaction to every one of our valued customers.  In the event that a return is necessary, we will accept and refund purchases under the following conditions:
 
All items must be returned within 15 days of purchase.
 
All items must be accompanied by the original sales receipt.
 
All items must be unopened and in the original packing.
 
Returns of opened or used products will be accepted in the event of a product defect provided it is within 15 days of purchase. 
 
All returns being mailed in must first obtain a Returned Merchandise Authorization (RMA) number by calling 210-829-4197.
 
Any items being shipped back to us should be addressed to the store location         
 
                        Vivroux Sports
                        5912 Broadway
                        San Antonio, TX 78209
     
There is no restocking fee; however the customer is responsible for any costs incurred when shipping the returned item back to Vivroux Sports.
Footwear may be returned as long as it has not been worn outside.
All unused, new bats in their original “shrink wrapped” packaging may be returned to Vivroux Sports within 15 days of purchase. All defective or damaged aluminum/composite bats must be returned to the manufacturer.
Returns meeting all of the required criteria will be offered an exchange or refund to the original method of payment. 
 
Any questions or comments regarding returns should be emailed to webmaster@vivrouxsports.com
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